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Showing 24 of 26 Results in All Departments
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1,965
Services Science - Fundamentals, Challenges and Future Developments (Hardcover, 2008 ed.)
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R
3,641
R
1,676
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R
133
Psychology of Gift-Giving (Paperback, 1st ed. 2023)
Bernd Stauss
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R
755
R
622
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Services Science - Fundamentals, Challenges and Future Developments (Paperback, Softcover reprint of hardcover 1st ed. 2008)
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1,580
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Service Quality and Management (Paperback, 1999 ed.)
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1,572
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Kundenintegration - Forum Dienstleistungsmanagement (German, Hardcover, 2009 ed.)
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2,884
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Dienstleistungscontrolling - Forum Dienstleistungsmanagement (German, Hardcover, 2006 ed.)
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3,901
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Dienstleistungsmarken - Forum Dienstleistungsmanagement (German, Hardcover, 2008 ed.)
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4,129
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R
175
Effective Complaint Management - The Business Case for Customer Satisfaction (Hardcover, 2nd ed. 2019)
Bernd Stauss
,
Wolfgang Seidel
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2,419
R
2,244
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Serviceorientierung im Unternehmen - Forum Dienstleistungsmanagement (German, Hardcover, 2010 ed.)
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2,889
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Wertschoepfungsprozesse Bei Dienstleistungen - Forum Dienstleistungsmanagement (German, Paperback, 2007 ed.)
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3,848
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Electronic Services - Dienstleistungsmanagement Jahrbuch 2002 (German, Paperback, 2002 ed.)
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4,006
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Dienstleistungsmanagement Jahrbuch 2001 - Interaktionen Im Dienstleistungsbereich (German, Paperback, Softcover Reprint of the Original 1st 2001 ed.)
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1,969
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Dienstleistungsmanagement Jahrbuch 2000 - Kundenbeziehungen Im Dienstleistungsbereich (German, Paperback, Softcover Reprint of the Original 1st 2000 ed.)
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1,828
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Internationalisierung Von Dienstleistungen - Forum Dienstleistungsmanagement (German, Paperback, Softcover Reprint of the Original 1st 2005 ed.)
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2,566
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Dienstleistungsnetzwerke - Dienstleistungsmanagement Jahrbuch 2003 (German, Paperback, Softcover Reprint of the Original 1st 2003 ed.)
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2,680
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Aktuelle Forschungsfragen Im Dienstleistungsmarketing (German, Paperback, 2009 ed.)
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2,069
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Zufriedenheitsorientierte Steuerung Des Customer Care - Management Von Customer Care Partnern Mittels Zufriedenheits-Service Level Standards (German, Paperback, 2008 ed.)
Maxie Schmidt
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2,241
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Strategische Planung Im Beschwerdemanagement (German, Paperback, 2006 ed.)
Martin Mende
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3,398
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Prosoziales Dienstleisterverhalten im Kundenkontakt (German, Paperback, 2005 ed.)
Christian Coenen
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2,108
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Qualitatsmanagement und Zertifizierung (German, Paperback, 1994 ed.)
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1,769
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R
87
Das perfekte Geschenk - Zur Psychologie des Schenkens (German, Paperback, 1. Aufl. 2021)
Bernd Stauss
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527
R
440
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R
240
Dienstleistungsqualitat - Konzepte -- Methoden -- Erfahrungen (German, Paperback, 3rd Softcover Reprint of the Original 3rd 2000 ed.)
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1,543
R
1,303
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R
659
Beschwerdemanagement Excellence (German, Paperback, Softcover Reprint of the Original 1st 2003 ed.)
Bernd Stauss
,
Andreas Schoeler
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8,274
R
7,615
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Dienstleistungsinnovationen - Forum Dienstleistungsmanagement (German, Paperback, 2004 ed.)
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2,337
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