"The most valuable assets of a 20th-century company were its production equipment. The most valuable asset of a 21st-century institution, whether business or non-business, will be its knowledge workers and their productivity." Peter F Drucker
The core element of Adaptive Case Management (ACM) is the support for real-time decision-making by knowledge workers. "Taming the Unpredictable" presents the logical starting point for understanding how to take advantage of ACM.
This book goes beyond talking about concepts, and delivers actionable advice for embarking on your own journey of ACM-driven transformation.
In award-winning case studies covering industries as a diverse as law enforcement, transportation, insurance, banking, legal services, and healthcare, you will find instructive examples for how to transform your own organization.
Or split into 4x interest-free payments of 25% on orders over R50
Learn more
"The most valuable assets of a 20th-century company were its production equipment. The most valuable asset of a 21st-century institution, whether business or non-business, will be its knowledge workers and their productivity." Peter F Drucker
The core element of Adaptive Case Management (ACM) is the support for real-time decision-making by knowledge workers. "Taming the Unpredictable" presents the logical starting point for understanding how to take advantage of ACM.
This book goes beyond talking about concepts, and delivers actionable advice for embarking on your own journey of ACM-driven transformation.
In award-winning case studies covering industries as a diverse as law enforcement, transportation, insurance, banking, legal services, and healthcare, you will find instructive examples for how to transform your own organization.
Imprint | Future Strategies Inc |
Country of origin | United States |
Release date | August 2011 |
Availability | Expected to ship within 10 - 15 working days |
First published | August 2011 |
Authors | Nathaniel Palmer, Bruce Silver |
Introduction by | Thomas Koulopoulos |
Dimensions | 254 x 178 x 12mm (L x W x T) |
Format | Paperback - Trade |
Pages | 228 |
ISBN-13 | 978-0-9819870-8-8 |
Barcode | 9780981987088 |
Categories | |
LSN | 0-9819870-8-7 |