Serviceology for Services - 5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017, Proceedings (Paperback, 1st ed. 2017)
This book constitutes the refereed proceedings of the 5th International Conference on Serviceology for Services, held in Vienna, Austria, in July 2017. The 21 full papers and one tutorial paper presented in this volume were carefully reviewed and selected from 75 submissions. The papers are organized around the following topics: human-centered service; customer satisfaction; service innovation and marketing; service design.
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Product Description
This book constitutes the refereed proceedings of the 5th International Conference on Serviceology for Services, held in Vienna, Austria, in July 2017. The 21 full papers and one tutorial paper presented in this volume were carefully reviewed and selected from 75 submissions. The papers are organized around the following topics: human-centered service; customer satisfaction; service innovation and marketing; service design.
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Product Details
General
Imprint | Springer International Publishing AG |
Country of origin | Switzerland |
Series | Programming and Software Engineering, 10371 |
Release date | July 2017 |
Availability | Expected to ship within 10 - 15 working days |
First published | 2017 |
Editors | Yoshinori Hara, Dimitris Karagiannis |
Dimensions | 235 x 155mm (L x W) |
Format | Paperback |
Pages | 237 |
Edition | 1st ed. 2017 |
ISBN-13 | 978-3-319-61239-3 |
Barcode | 9783319612393 |
Categories | |
LSN | 3-319-61239-5 |
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