E-Service Intelligence - Methodologies, Technologies and Applications (Paperback, Softcover reprint of hardcover 1st ed. 2007)

Business organizations and governments are nowadays developing and providing internet based electronic services (e-services) featuring various intelligent functions. This book offers a thorough introduction and systematic overview of the new field e-service intelligence. It covers the state-of-the-art of e-service intelligence including both theorems and applications, and a broad range of topics are discussed.