Airline E-commerce Book Structure
Book Description
Online travel is big business and has become one of the most popular items purchased by consumers on the internet. According to one estimate, in 2012, approximately $313 billion or over one third of total B2C travel was spent on online travel products with air travel alone accounting for 61% or $191 billion. A variety of contributing factors is responsible for this development:
Airline companies everywhere have integrated electronic commerce or e-commerce into their business operations in various shapes and forms. Today, it is no longer a question of 'if' for an airline company but 'how' to deal with e-commerce and leverage it to enhance its competitiveness. With plenty of references to and examples of leading companies from the airline industry and beyond, this book discusses the critical success factors for an airline e-commerce strategy and the role of e-commerce in sales & distribution, marketing, and customer service. Furthermore, explored are the various organizational structures to manage e-commerce, the handling of day-to-day web site operations like site content management and security, the growing concerns surrounding web site privacy, emerging social media and mobile trends, and the role of e-commerce in managing airline emergency situations. This book is an introduction to the business & technology cross-over topic of airline e-commerce and could be of interest to students and practitioners alike - from the airline travel industry and beyond.
Table Of Contents
Part I. Introduction to Airline E-commerce
Chapter 1: Introduction
Chapter 2: The Fundamentals of Airline E-commerce
Chapter 3: Airline Web Site Product Overview
Part II. Airline E-commerce Strategy & Applications
Chapter 4: Airline E-commerce Strategy
Chapter 5: Airline Web Marketing
Chapter 6: Airline E-Sales & Distribution
Chapter 7: Airline Customer Service in Cyberspace
Part III. Airline E-commerce Operation
Chap 8: The Airline E-commerce Organization
Chap 9: Airline Web Site Management
Chap 10: Crucial Airline E-commerce Issues
- Web Site Privacy
- Social Media & Mobile
- Emergency Response Planning
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Airline E-commerce Book Structure
Book Description
Online travel is big business and has become one of the most popular items purchased by consumers on the internet. According to one estimate, in 2012, approximately $313 billion or over one third of total B2C travel was spent on online travel products with air travel alone accounting for 61% or $191 billion. A variety of contributing factors is responsible for this development:
Airline companies everywhere have integrated electronic commerce or e-commerce into their business operations in various shapes and forms. Today, it is no longer a question of 'if' for an airline company but 'how' to deal with e-commerce and leverage it to enhance its competitiveness. With plenty of references to and examples of leading companies from the airline industry and beyond, this book discusses the critical success factors for an airline e-commerce strategy and the role of e-commerce in sales & distribution, marketing, and customer service. Furthermore, explored are the various organizational structures to manage e-commerce, the handling of day-to-day web site operations like site content management and security, the growing concerns surrounding web site privacy, emerging social media and mobile trends, and the role of e-commerce in managing airline emergency situations. This book is an introduction to the business & technology cross-over topic of airline e-commerce and could be of interest to students and practitioners alike - from the airline travel industry and beyond.
Table Of Contents
Part I. Introduction to Airline E-commerce
Chapter 1: Introduction
Chapter 2: The Fundamentals of Airline E-commerce
Chapter 3: Airline Web Site Product Overview
Part II. Airline E-commerce Strategy & Applications
Chapter 4: Airline E-commerce Strategy
Chapter 5: Airline Web Marketing
Chapter 6: Airline E-Sales & Distribution
Chapter 7: Airline Customer Service in Cyberspace
Part III. Airline E-commerce Operation
Chap 8: The Airline E-commerce Organization
Chap 9: Airline Web Site Management
Chap 10: Crucial Airline E-commerce Issues
- Web Site Privacy
- Social Media & Mobile
- Emergency Response Planning
Imprint | Routledge |
Country of origin | United Kingdom |
Release date | May 2016 |
Availability | Expected to ship within 12 - 17 working days |
First published | 2009 |
Authors | Michael Hanke |
Dimensions | 246 x 174 x 41mm (L x W x T) |
Format | Hardcover |
Pages | 588 |
ISBN-13 | 978-0-415-77579-3 |
Barcode | 9780415775793 |
Categories | |
LSN | 0-415-77579-5 |