Quality guru John Oakland’s famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy. Incorporating the frameworks that succeeded it, the revised model redefines Quality by:
The popular, practical, jargon-free writing style, along with ten supporting case studies, effortlessly ties the model to its real-life applications, making it easy to understand how to apply what you’ve learned to your practices and achieve sustainable competitive advantage.
Guiding readers through the language of TQM and OpEx and all their recent developments, including data analytics, this book sets out a clear way to manage change. This exciting update of a classic is all the busy student or professional will need to begin understanding how to manage Quality and achieve Operational Excellence.
Or split into 4x interest-free payments of 25% on orders over R50
Learn more
Quality guru John Oakland’s famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy. Incorporating the frameworks that succeeded it, the revised model redefines Quality by:
The popular, practical, jargon-free writing style, along with ten supporting case studies, effortlessly ties the model to its real-life applications, making it easy to understand how to apply what you’ve learned to your practices and achieve sustainable competitive advantage.
Guiding readers through the language of TQM and OpEx and all their recent developments, including data analytics, this book sets out a clear way to manage change. This exciting update of a classic is all the busy student or professional will need to begin understanding how to manage Quality and achieve Operational Excellence.
Imprint | Routledge |
Country of origin | United Kingdom |
Release date | July 2020 |
Availability | Expected to ship within 5 - 10 working days |
First published | 2021 |
Authors | John S Oakland, Robert J. Oakland, Michael A. Turner |
Dimensions | 246 x 189 x 35mm (L x W x T) |
Format | Paperback |
Pages | 556 |
Edition | 5th Edition |
ISBN-13 | 978-1-138-67341-0 |
Barcode | 9781138673410 |
Categories | |
LSN | 1-138-67341-2 |